Job Details

HUMAN SERVICES SPECIALIST - WARMING CENTER

HUMAN SERVICES SPECIALISTS/SHUTTLE DRIVERS

Health & Human Services Department

About the City of Portland Homeless Services Center:

Come do good work with us! The Health & Human Services Department consists of four unique divisions; Barron Center, Elder Affairs, Public Health, and Social Services. We strive to enhance the health and well-being of the residents of Portland in collaboration with our community, state, and federal partners. The City is opening a temporary winter warming shelter located at 166 Riverside Industrial Parkway. Be part of the solution by joining a program that makes our community a better place to live, work, and play for every Portland resident. Your efforts will directly impact the lives of the unhoused community.

Job Summary:

The Human Services Specialists hired into project positions at the temporary winter warming shelter will be responsible for operating the City Shuttle serving community members moving between the shelter and other services. We are seeking adaptable individuals with experience and commitment to assisting our unhoused residents in the City. The candidates hired into this position will have working knowledge of City programs which they will use to assist clients in identifying their needs and providing them with the appropriate assistance.

Duties & Responsibilities:

• Confers with other human services agencies and assists consumers in utilizing the services and benefits available to them
• Assists consumers with housing problems and basic living skills, and provides casework services to clients residing in the City of Portland.
• Assists clients by driving the City shuttle on a preplanned route, on a daily basis.
• Collects client data and maintains case histories for monthly statistical reports using computerized systems.
  

Required Skills & Experience: High School completion is required. Hired individuals must have a valid Maine Class C Drivers License with a good driving record and a personal vehicle for work use.

• Basic computer skills, including data entry and word processing. Ability to maintain accurate and complete records
• Experience in case management with knowledge of policies and procedures.
• Experience working with the homeless populationin - cluding experience working with individuals with mental health and substance use issues.
• Working knowledge of community resources, including a knowledge and understanding of low-income issues
• Excellent oral communication skills and the ability to work with a diverse clientele. Ability and willingness to utilize available language translation services to serve clients with limited or no English proficiency
  

Preferred Skills & Experience: Bachelor's Degree in Social Services encouraged.

• Previous experience working in a shelter.
• Proficiency with data entry and word processing.
• Experience with crisis intervention, mental illness, and substance use

Expected Hours/Schedule:

These are full time project positions at 37.5 hours per week. Available schedules are 6:30pm-7:30am for the following days:

• Sunday, Monday, Tuesday
• Wednesday, Thursday, Friday
• Sunday, Monday, Saturday
• Tuesday, Wednesday, Thursday
• Friday, Saturday, Sunday
• Thursday, Friday, Saturday

Applications are accepted until all project positions are filled.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

These are union project positions, of a limited duration, CEBA Grade 13, with a starting pay range of $24.93-$25.41 per hour, based on relevant years of experience. An additional $2.00/hour shift differential in effect for nights after 7 PM and all weekend hours.

A retention bonus is available to qualified new hires who commit to the project timeline and remain employed through April 30, 2027. Bonuses will be prorated for anyone hired on or after December 1, 2026.

For more information about compensation with the City of Portland, please refer to the City's policies and non-union pay plan

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Dental, vision, and income protection insurances
• Choice of retirement plans, including a pension plan
• Use of City recreation facilities
• Discount on professional development programs through USM and Thomas College
  
  If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.
  

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

Type : INTERNAL & EXTERNAL

Group : CEBA

Job Family : SOCIAL SERVICES

Posting Start : 11/03/2026

Posting End : 12/31/9999

Details : Job description

To apply, visit https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=127&sreq=5&form=1000&desc=HUMAN%20SERVICES%20SPECIALIST%20-%20WARMING%20CENTER