Job Details

City of Portland - Facilities Guest Services

Full-Time, 37.5 hours per week

Portland Parks, Recreation and Facilities Department

Job Summary:

Our Guest Services team (3-4 at all times) is responsible for safety and security duties at City Hall, checking in guests using City appointment software and handing out relevant forms to guests as necessary. This position also notifies departments of incoming visitors and deliveries and is responsible for detecting suspicious activity, preventing vandalism, thefts and other malicious behavior. This position will open and secure City Hall on a daily basis, place outdoor signage at visitor points of entry, retrieve signage at the end of each shift. In addition, the Facilities Guest Services Team will greet customers with respect and a positive attitude, provide general assistance to customers with questions, guide customers to the proper department or website and direct customers to public restrooms. This position will also monitor suspicious behavior and alert appropriate authorities if a concern is encountered, perform periodic walk-throughs of the building and monitor activity outside of the building as needed, and will maintain a daily log. Guest Services Personnel also monitor and assist during after hours meetings including City Council meetings. Assists with some Election Operations.

Necessary Requirements::

• Strong and effective communication skills, including strong active listening and speaking skills.
  
• Excellent customer service skills.
  
• Ability to maintain security protocols by following established procedures
  
• Ability to multitask and be aware of your surroundings.
  
• Ability and willingness to work a flexible work schedule, basic computer skills including spreadsheets and Google Suite and ability to sit/stand or walk throughout the shift.
  
• Ability to remain calm during unusual occurrences, disturbances, or other stressful situations and ability to operate security and telecommunications systems.

Special Requirements:

• High School Diploma or GED
  
• Previous experience as security guard or receptionist or other closely related occupation
  
• Must possess a valid Class C driver's license and maintain a good driving record.

Expected Hours/Schedule:

This is a Full-Time position, 37.5 hours/week, standard hours: 8:00 a.m. - 4:30 p.m. Monday - Friday.

Applications accepted until September 11, 2026.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a union position, CEBA Grade 8, with a starting pay range of $21.82 - $24.54 per hour, based on relevant years of experience.

For more information about compensation with the City of Portland, please refer to the union specific pay plans and agreements.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

• Free employee health insurance with the completion of wellness incentives
  
• Thirteen paid holidays
  
• Sick, vacation, and personal leave
  
• Life, dental, vision and income protection insurances
  
• Choice of retirement plans, including a pension plan
  
• Use of City recreation facilities
  
• Fitness Reimbursement
  
• Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

To apply, visit https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=318&sreq=12&form=1000&desc=FACILITIES%20GUEST%20SERVICES