Job Details

City of Portland - Program Manager - Homeless Services Center

Position Number: 7273846
Location: Portland, ME
Position Type: Student Affairs and Services

City of Portland - Program Manager - Homeless Services Center

Health & Human Services Department, Social Services Division

About the City of Portland Health & Human Services Department

The Health & Human Services Department consists of four unique divisions; Barron Center, Elder Affairs, Public Health, and Social Services. We strive to enhance the health and well-being of the residents of Portland in collaboration with our community, state, and federal partners. Learn more about HHS and each of these divisions.

Job Summary

This is a professional social services management position of a supervisory and administrative nature, overseeing the Homeless Services Center in Portland. This position will also be responsible for operations of an additional shelter during times when the City opens winter warming space. The ideal candidate hired into this position will maintain a high level of positivity while leading a team of shelter attendants and supervisors to safely and efficiently operate a 24/7 shelter. The Homeless Services Center is a state of the art building on Riverside Street with the largest largest capacity in the State of Maine with a capacity of 258 beds.

Duties & Responsibilities:

Overall management of shelter including budget management.
Supervision of staff including shelter attendants, shelter security guards, senior supervisors and program coordinators.
Prepare statistical reports.
Conduct administrative meetings with consumers as needed.
Research and develop best practices for ending homelessness.
Lead a dynamic team striving to assist guests while they experience homelessness.
Active communication with area providers and neighbors other to ensure the shelter is a positive part of the neighborhood.

Required Skills & Experience:

Graduation from a college or university with major course work in social work, psychology, counseling, or related field; previous experience providing direct services to homeless individuals or population; or any equivalent combination of experience and training.
Previous supervisory experience of a large volume of employees.
Experience in case management, crisis intervention, supervision, program development and administration.
Excellent communication skills including facilitation and presentation skills.
Willingness to work flexible work hours.
Considerable knowledge of community resources available in the area of social services and homelessness.
Ability to work independently, to achieve goals and objectives, and work collaboratively with other service providers in program planning and implementation.

Preferred Qualifications:

Experience in project management and facilitating community discussions in a variety of settings preferred.
Knowledge of Federal funding policies preferred.
Previous experience as a homeless shelter manager desired.

Expected Hours/Schedule:

37.5 Hours weekly, Monday-Friday; 8:00 am- 4:30 pm

Applications accepted through July 17th, 2026.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a non-union position, Grade C51, with a starting salary of $83,072 annually.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

Free employee health insurance with the completion of wellness incentives
Thirteen paid holidays
Sick, vacation, and personal leave
Life, dental, vision and income protection insurances
Choice of retirement plans, including a pension plan
Use of City recreation facilities
Fitness Reimbursement
Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

To apply, visit https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=313&sreq=6&form=5000&desc=PROGRAM%20MANAGER%20-%20HOMELESS%20SERVICES%20CENTER