Job Details

City of Portland - Program Coordinator - Hope

Position Number: 7273740
Location: Portland, ME
Position Type: Counseling

City of Portland - Program Coordinator - Hope

Health & Human Services Department, Social Services

About the City of Portland Health & Human Services

The Health & Human Services Department consists of four unique divisions; Barron Center, Elder Affairs, Public Health, and Social Services. We strive to enhance the health and well-being of the residents of Portland in collaboration with our community, state, and federal partners. Learn more about HHS and each of these divisions.

Job Summary

This is an administrative/management position responsible for coordinating housing, landlord engagement and program oversight of the Housing Opportunities for People in Encampments (HOPE). The candidate hired into this position will be responsible for implementing established policies, as well as working closely with Division leadership on executing housing best practice models. This position will take a leadership role in a project that contributes to the City's Plan to Prevent and End Homelessness with a goal to house 45 individuals who are experiencing unsheltered homelessness. The successful candidate will have experience with program reporting, oversight, training and cross agency collaboration as a large portion of this role will provide support in these areas to HOPE. This position is responsible for reporting and convening staff to work in partnership with 90 individuals and secure housing for 45 participants. Additional responsibilities include oversight of the housing benchmarks and initiatives along with monthly statistical reports and data quality entry into Service Point (HMIS). The candidate in this position will also work closely with the Prevention and Diversion team as well at the new City Outreach team to ensure all services are being delivered in a way that promotes a pathway to self sufficiency.

Duties & Responsibilities:

Supervision of 3 front line housing staff to include scheduling, oversight and programmatic direction.
Participates and collaborates closely with community partners to make connections for clients.
Completes monthly statistical reports and data quality entry into Service Point (HMIS).
Collaborate with the Housing team at the Homeless Services center to assist consistent and appropriate services for clients.
Represents programs within the City of Portland while performing community work.

Required Skills & Experience:

Bachelor's degree in the area of Human Services, experience in Social Services including supervisory experience or equivalent combination of training and experience.
Experience working with complex database systems and working knowledge of computer and web based programs.
Knowledge of local homeless resources.
Experience supervising a diverse staff.
Proven skills in crisis management.
Experience working with a diverse community population including chronically mentally ill, physically disabled and substance addicted populations.
Ability to communicate effectively and provide excellent internal and external customer service

Preferred Qualifications:

Experience with Service Point or equivalent HMIS systems.
Ability to work a flexible schedule as needed.

Expected Hours/Schedule:

Full Time (37.5 hrs), project position, Monday-Friday; 8:00AM-4:30PM.

Applications accepted until July 10th, 2026.
Offers of employment are contingent upon the completion of a satisfactory criminal background check.
Please note that the City does not provide visa sponsorship for this role. Candidates are required to have current, full-time authorization for employment within the United States.

Salary & Benefits:

This is a non union position, Grade C41, with a starting salary of $71,429.00 annually.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

Free employee health insurance with the completion of wellness incentives
Thirteen paid holidays
Sick, vacation, and personal leave
Dental, vision and income protection insurances
Choice of retirement plans, including a pension plan
Use of City recreation facilities
Fitness Reimbursement
Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

To apply, visit https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=379&sreq=8&form=5000&desc=PROGRAM%20COORDINATOR%20-%20HOPE