Job Details

City of Portland - Program Coordinator - Homeless Services Center

Position Number: 7273684
Location: Portland, ME
Position Type: Counseling

City of Portland - Program Coordinator - Homeless Services Center

Health & Human Services Department, Social Services

About the City of Portland Health & Human Services

The Health & Human Services Department consists of four unique divisions; Barron Center, Elder Affairs, Public Health, and Social Services. We strive to enhance the health and well-being of the residents of Portland in collaboration with our community, state, and federal partners. Learn more about HHS and each of these divisions.

Job Summary

This is an administrative/management position responsible for coordination of operations at the Homeless Services Center. The candidate hired into this position will be responsible for implementing established policies, as well as working closely with Division leadership on researching and executing best practice models. This person will assist with special projects that contribute to the City's Plan to Prevent and End Homelessness. A successful candidate in this position will have experience in hiring, training, and supervising staff as a large portion of this role will provide support in these areas to shelter staff and shelter supervisors.

Duties & Responsibilities:

Responsible for scheduling, approving time off requests and following established overtime procedures.
Oversight of overall shelter operations, including compliance and ADA regulations, reviewing client grievances and restrictions, and ensuring overall consistency of services.
Completes monthly statistical reports and data quality entry into Service Point (HMIS).
Supervise General Assistance billing for the shelter.
Collaborate with the Housing and Community Services Coordinator to assist clients in connections to needed services.
Represent division programs within the City of Portland.

Required Skills & Experience:

Bachelor's degree in the area of Human Services, experience in Social Services including supervisory experience in a homeless shelter or homeless service program experience or equivalent combination of training and experience.
Experience with Service Point or equivalent HMIS systems.
Knowledge of local homeless resources.
Experience supervising a diverse staff.
Proven skills in crisis management.
Experience working with a diverse community population including chronically mentally ill, physically disabled and substance addicted populations.
Ability to communicate effectively and provide excellent customer service.

Preferred Qualifications:

Ability to work flexible hours as needed and participating in an on-call rotation.

Expected Hours/Schedule:

Full Time (37.5 hrs.), permanent position, Wednesday through Friday 7:00am - 5:00pm & Saturday 8:00am - 7:30pm

Applications accepted until July 17, 2026.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a non union position, Grade C41, with a starting salary of $71,429.00 annually.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

Free employee health insurance with the completion of wellness incentives
Thirteen paid holidays
Sick, vacation, and personal leave
Life, dental, vision and income protection insurances
Choice of retirement plans, including a pension plan
Use of City recreation facilities
Fitness Reimbursement
Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

To apply, visit https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=314&sreq=9&form=5000&desc=PROGRAM%20COORDINATOR%20-%20HOMELESS%20SERVICES%20CENTER