Job Details

City of Portland - Customer Service Representative

Position Number: 6569855
Location: Portland, ME
Position Type: Other Administrative Positions

City of Portland - Customer Service Representative

Parking Division

Job Summary

This is an exciting opportunity to join our Parking Division! This role will be responsible for greeting customers from diverse backgrounds, providing directions and information.

Duties & Responsibilities:

The work day is divided into several different categories including:

Communicating on a two-way radio with field personnel
Answering multiple phone lines
Issuing permits
Accepting and reconciling cash, check, and credit card payments while maintaining reports from the database
Performing data entry of parking tickets and permits.

Required Skills & Experience:

Excellent customer service and data entry skills.
Experience answering phones in a work setting with multiple distractions, including operating a two-way radio.
Excellent computer skills including recent working knowledge of Word and Excel.

Expected Hours/Schedule:

Full-Time (37.5 hours/week); Monday - Friday; 10:30 a.m. - 6:30 p.m.

Applications accepted until filled

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a union position - CEBA (Grade 10) - Salary range starting at $22.32/hour.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

Free employee health insurance with the completion of wellness incentives
Thirteen paid holidays
Sick, vacation, and personal leave
Life, dental, vision and income protection insurances
Choice of retirement plans, including a pension plan
Use of City recreation facilities
Fitness Reimbursement
Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

To apply, visit https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=348&sreq=8&form=1000&desc=CUSTOMER%20SERVICE%20REPRESENTATIVE