Job Details

City of Portland - IT Division Manager

Position Number: 6332328
Location: Portland, ME
Position Type: Computing - Management/Director

City of Portland - IT Division Manager

Information Technology Department

Job Summary:

This is a strategic leadership role within the City's Information Technology Department, responsible for advancing the security, usability, and effectiveness of business systems and internal IT service delivery. As the IT Division Manager, you will lead two high-performing teams: Business Applications, which manages and upgrades the City's core software platforms, and Advancing Services, which focuses on improving service delivery and project execution across departments. This role is pivotal in shaping the City's cybersecurity initiatives, supporting major application upgrades, and leading the transformation of our internal project management framework.

This position requires strong expertise in enterprise systems, cybersecurity strategy, IT governance, and organizational leadership. The ideal candidate is a forward-thinking, collaborative leader with a passion for public service, capable of driving innovation while ensuring stability and compliance.

Supervision Received:

Reports to the Director of Information Technology. Performance is evaluated based on divisional outcomes, service quality, and team development, with regular check-ins and annual performance reviews.

Supervision Exercised:

Supervises approximately 10 staff within the Advancing Services and Business Applications teams.

Essential Duties & Responsibilities:

Lead cybersecurity roadmap development in partnership with the Director and infrastructure leadership.
Oversee planning and execution of application upgrades and replacements, ensuring minimal disruption and stakeholder engagement.
Rebuild and manage a robust internal project management framework based on industry best practices.
Support department-wide digital service improvements and business process optimization.
Maintain and evolve IT service management practices aligned with ITIL.
Collaborate with IT leadership to guide enterprise IT strategy and innovation.
Manage divisional budgets, software contracts, and vendor relationships.
Develop team capabilities through coaching, training, and performance feedback.
Promote systems and practices that are secure, resilient, and user-centered.
Foster a culture of continuous improvement, inclusion, and collaboration.

Requirements Skills & Experience:

5+ years of IT applications, systems, or services management experience, including at least 3 years in a supervisory or team leadership role.
Strong grasp of cybersecurity fundamentals, application lifecycle management, and IT project delivery.
Excellent communication and stakeholder management skills.
Experience with enterprise applications and cross-departmental service delivery.
Proficiency in project and vendor management, service management, and team development.
High comfort with analytics tools, budgeting, and cloud-based productivity suites (Google Workspace or MS Office).
Ability to navigate both strategic planning and day-to-day operations effectively.

Preferred Skills & Experience:

Experience leading enterprise application upgrades or modernization initiatives.
Familiarity with core public sector systems such as ERP, HRIS, permitting, or asset management platforms.
Knowledge of IT governance frameworks (e.g., ITIL, NIST) and change management best practices.
Background in cybersecurity program planning or compliance.
Public sector or similarly regulated environment experience.
Certifications such as ITIL, PMP, or CISSP are a plus.

Applications accepted until July 11, 2025.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a non-union position (Grade D62) - Salary range starting at $93,421.00 - $105,162.00/year.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

Free employee health insurance with the completion of wellness incentives
Fourteen paid holidays
Sick, vacation, and personal leave
Life, dental, vision and income protection insurances
Choice of retirement plans, including a pension plan
Use of City recreation facilities
Fitness Reimbursement
Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

To apply, visit https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=303&sreq=6&form=5000&desc=IT%20DIVISION%20MANAGER