Job Details

City of Portland - Parking Control Officer

Parking Division

About the Parking Division: The Parking Division manages on-and-off-street parking to support the safety and parking needs of residents, visitors, businesses, and other departments helping to make Portland a safe, livable, and economically vibrant city. We provide consistent and fair enforcement of parking regulations, parking meter management, and the operation and oversight of parking garages and lots. We assist in traffic control during emergencies and special events to enhance the public safety needs of our community. We aim to be responsive to the needs of our customers and co-workers, and we strive to provide excellent service at all times.

Job Summary: The Parking Division is currently looking for enthusiastic individuals that enjoy working outdoors and working independently, as well as in a team setting. If you are self-motivated and enjoy a challenge, this could be a great fit.

We utilize a variety of techniques and tools to enforce the parking laws in the city, i.e., foot/bicycle patrol, LPR vehicles, etc. If you are a detail-oriented person that has a good sense of fairness and judgement making, we would love to hear from you. The ability to communicate clearly is a must, as well as excellent customer service skills.

Duties & Responsibilities:

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• Chalks tires for overtime parking.
  
• Tickets illegally parked motor vehicles.
  
• Listens to customer complaints in a respectful manner and resolves complaints whenever possible.
  
• Installs boots on motor vehicles and/or tows vehicles in accordance with City ordinance.
  
• Operates a motorized vehicle.
  
• Assists with traffic control functions.
  
• Provides directions and information to the public.
  
• Performs related work as required.

Requirements:

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• Previous customer service experience and excellent customer service skills.
  
• Ability to follow oral and written instructions.
  
• Ability to work independently.
  
• Familiarity with Word and Excel.
  
• Knowledge of or the ability to learn both the layout of the City and two-way radio communication procedures.
  
• Ability to perform light physical work with frequent standing and walking, reaching, stooping, lifting/carrying objects weighing 25 lbs., and field of vision to move quickly or to stand in traffic and avoid being hit by vehicles.
  
• Ability and willingness to work in varied weather conditions.
  
• Ability to pass pre-employment physical assessment.
  
• Must possess valid Maine Class C driver's license (must provide license number) and maintain a good driving record.

Schedule:

Full-time position (37.5 hrs/week - 4-day work week):
9:30 am-7:00 pm, Monday, 9:00 am-7:00 pm Tuesday, Thursday, Friday.

Applications accepted until filled.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:
This is a union position, CEBA Grade 11, with a starting pay rate of $23.39 per hour.

For more information about compensation with the City of Portland, please refer to the union specific pay plans and agreements.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:

• Free employee health insurance with the completion of wellness incentives
  
• Thirteen paid holidays
  
• Sick, vacation, and personal leave
  
• Life, dental, vision and income protection insurances
  
• Choice of retirement plans, including a pension plan
  
• Fitness Reimbursement
  
• Use of City recreation facilities
  
• Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

To apply, visit https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=124&sreq=11&form=1000&desc=PARKING%20CONTROL%20OFFICER