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City of Portland - PRCC Shift Commander

Position Number: 6439445
Location: Portland, ME
Position Type: Campus Safety and Police

City of Portland - PRCC Shift Commander

Portland Regional Emergency Communications Center

Looking for a skilled and experienced individual to join the Portland Regional Emergency Communications Center (PRCC) team as a 911 Shift Commander to assist in developing and empowering emergency communication telecommunicators. This position requires a leader passionate about staff development, a positive work environment, and a cohesive team. We are currently looking to fill two vacancies for this newly created leadership position.

Position Overview:

The Shift Commander will be responsible for overseeing and managing the operations of the dispatch center. The ability to motivate, mentor, and support team leaders and telecommunicators is essential in maintaining a high standard of service and promoting career progression within the center. The Shift Commander will work closely with the Director, Deputy Director, Training/QA Coordinator, and frontline personnel to cultivate a supportive and resilient environment, recognizing their contributions to public safety every day. Under direction of the PRCC Deputy Director, the Shift Commander will assist in the planning, coordinating, and managing the operations and activities of the 911 Communications Center; develop and direct 911 Communications Center and Radio Division projects; supervise 911 Telecommunications operations; and supervise assigned personnel.

Key Responsibilities:

Supervise Telecommunicator Team Leads and Telecommunicators.
Manage daily operations, including staffing, scheduling, payroll, and leave.
Act as incident commander, call-taker, or dispatcher as needed.
Monitor call volume for efficiency.
Conduct performance evaluations, training, and quality assurance.
Liaise with staff, training, and leadership.
Recommend policy updates. Troubleshoot technical issues and maintain equipment logs. Investigate incidents and provide recommendations.

Minimum Qualifications:

Bachelor's Degree in Business Administration or a related field (or equivalent experience)
7+ years of full-time experience as a telecommunicator in a public safety dispatch center
2+ years of supervisory or management experience in dispatch operations
Strong understanding of emergency communication procedures, technologies, and inter-agency operations
Proven leadership and decision-making abilities under pressure
Effective communication, analytical, and problem-solving skills

Required Certifications (Must obtain and maintain):

Emergency Medical Dispatch Certification
Emergency Fire Dispatch Certification
Certified Terminal Operator
Emergency Telecommunicator Certification
Next Generation 911 Certification

Applications accepted until August 29, 2025.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a 40 hour, non-union position (Grade C44 - 40H) with a starting salary of $86,029.00 - 94,009.00/annually, depending on qualifications and experience.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

Free employee health insurance with the completion of wellness incentives
Thirteen paid holidays
Sick, vacation, and personal leave
Life, dental, vision and income protection insurances
Choice of retirement plans, including a pension plan
Use of City recreation facilities
Fitness Reimbursement
Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

To apply, visit https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=379&sreq=6&form=1150&desc=PRCC%20SHIFT%20COMMANDER